Skip to content

Regulatory Complaints Procedure

The Cross-Border Financial Commission maintains a structured complaints procedure for addressing alleged misconduct by registered financial entities. All submissions undergo thorough assessment according to established protocols to determine appropriate regulatory action. Please note that the Commission only processes complaints pertaining to registered entities within its regulatory purview.

Complaint Eligibility Criteria

The Commission accepts complaints regarding

  • Unauthorized trading activities
  • Misrepresentation of financial products or services
  • Market manipulation or insider trading
  • Non-disclosure of material information
  • Breach of fiduciary obligations
  • Non-compliance with regulatory directive
  • Financial reporting irregularities
  • Operational misconduct by registered entities

The Commission does not process complaints regarding

  • Entities not registered with the CBFC
  • Commercial disputes without regulatory implications
  • Market manipulation or insider trading
  • Investment performance dissatisfaction without misconduct evidence
  • Matters currently under judicial consideration
  • Anonymous submissions lacking verifiable documentation

Formal Complaints Procedure

1. Submission of Complaint

All complainants must submit a formal complaint through the designated channels, providing comprehensive details of the alleged misconduct and all supporting documentation. Each submission receives a unique reference number for subsequent tracking purposes.

2. Initial Assessment

The Complaints Assessment Unit conducts a preliminary review within 10 working days to determine jurisdiction, completeness, and prima facie validity. Complainants receive notification of preliminary assessment outcomes.

3. Formal Investigation

Complaints meeting threshold criteria proceed to formal investigation by the relevant Supervisory Division. This process may involve document requisition, testimony collection, and financial analysis as appropriate to the circumstances.

4. Determination and Action

Upon conclusion of the investigation, the Commission determines appropriate regulatory action, which may include:
  • Dismissal due to insufficient evidence
  • Issuance of compliance directives
  • Imposition of administrative penalties
  • Registration restrictions or suspensions
  • Referral to criminal prosecution authorities

5. Notification of Outcome

All parties receive formal notification of investigation outcomes, including the regulatory rationale and any subsequent actions. Certain details may be withheld where confidentiality provisions apply.

6. Appeals Process

Entities subject to adverse findings may submit appeals within 30 calendar days through the designated Appeals Procedure outlined in Regulatory Directive 2023-17.

Complaint Status Verification

Complainants may verify the status of submitted complaints by entering their complaint reference number in the secure tracking system below. Please note that detailed investigation information remains confidential until proceedings conclude.

Protected Disclosure Procedure

The Commission maintains a separate confidential channel for regulatory whistleblowers seeking to disclose significant violations while maintaining anonymity. Whistleblower protections are guaranteed under International Financial Regulatory Directive 2022-09. For confidential whistleblower submissions, please utilize the Secure Whistleblower Portal.

Secure Whistleblower Portal

For confidential whistleblower submissions, please utilize the Secure Whistleblower Portal.